Privacy Policy

This Privacy Policy is an integral part of the Terms of Use of https://www.ulohelps.com/ (jointly referred to as our services). It governs how Ulo Helps ("Ulo,""we,""our,""us") which include its affiliates and subsidiaries, collects, uses, stores, protects, and discloses the information obtained through the use of Ulo services. Your privacy is of utmost importance to us, and we are committed to ensuring the confidentiality, integrity, and security of your personal data when you use our website, mobile services and digital platforms.

“Personal data” means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as name, address, email address, passwords, payment information, phone number, and banking information. We do not consider personal data to include information that has been de-identified so that it does not allow a third party to easily identify a specific individual.

“User” means an individual who uses our services and has agreed to the terms of use.

Introduction

In today’s digital age, data protection is essential for businesses operating globally. With increasing privacy and data protection regulations across various jurisdictions, compliance is not only a legal requirement but also a strategic advantage. A strong data protection strategy enhances consumer confidence and upholds the fundamental right to privacy. Our goal is to provide our users with comprehensive, tailored strategies to navigate privacy and data protection challenges effectively.

Consent

By accessing or using our service, you signify that you have read, understood, and agree to our processing of your personal information as described in this Privacy Policy and our Terms of Service.

Information We Collect and Use

For purposes of this Policy, “Personal Data” is any information that identifies, relates to, or describes, directly or indirectly, an individual or household.

In the course of operating our services, we collect and use your Personal Data to deliver and personalize the services you request, match you with the right caregivers or careseekers, communicate with you (such as sending confirmations and updates), provide customer support, improve app performance and overall user experience, and ensure safety and accountability within the platform. We also use your Personal Data to fulfill our contractual obligations, comply with legal requirements, respond to inquiries, enhance our offerings, and maintain our relationship with you.

This Privacy Policy applies to our services but we do not exercise control over third party sites displayed or linked from within our various services. These other sites may place their cookies, or other files on your device, collect data or solicit personal data from you. We do not control these third-party websites and we are not responsible for their privacy statements. Please consult such third parties’ privacy policies.

The personal data may include:

• Your Full Name;
• Your Email Address;
• Your Address;
• Your Telephone Number;
• Gender;
• Face capture;
• Age;
• State of Origin;
• Ethnicity;
• Religion;
• Preference;
• LGA of Residence Address;
• Government Issued ID (NIN Data);
• Previous employer’s information(name and phone number);
• Guarantor’s information;
• Activities within the app;

 Purpose of Processing Your Personal Data and Lawful Basis

At Ulo Helps, we process your personal data only when we have a valid legal reason to do so, as required by applicable data protection laws. Our privacy team assesses and documents the appropriate lawful basis for each processing activity.

Depending on the context, we may process your data on one or more of the following grounds: to perform a contract with you, to comply with a legal or regulatory obligation, based on our legitimate business interests (provided they do not override your rights), or where necessary, with your explicit consent.

Where we rely on your consent, we will make sure to request it in a clear and transparent manner. You are free to refuse or withdraw your consent at any time by emailing us at contact@ulohelps.com or by opting out through the channels provided. Please note that withdrawing consent does not affect the lawfulness of any processing carried out before your withdrawal.

Below is a summary table of why we collect and use your personal data, along with the corresponding lawful basis for each purpose:

Information Provided by Other Users‍

Other users may provide us with your personal identifiers (such as your email address) or other relevant information to invite you to use our mobile services or share content with you. We will only use this information for the purposes for which it was provided.

Information You Provide:

‍You may choose to provide certain information when using our services, such as when you create an account, submit inquiries, or interact with features within the app. If you choose not to provide specific information, some functionalities may be limited.

Information Collected Automatically:‍

When you use our services, we automatically collect certain data, including:

• Device Information: This includes your device model, operating system version, unique device identifiers, and other device-related data.
• ‍Usage Information: We track interactions with the services, such as feature usage, session duration, and engagement with specific content.
• ‍Browsing Information: If you access external content via the app, we may collect the referring URL and track areas you visit within our services.
• ‍IP Address: Your IP address is recorded to help us monitor app usage patterns and improve security.
• ‍Location Information: With your consent, we may collect real-time geo-location data through GPS, Wi-Fi networks, and other sensors. This helps enhance app features, provide location-based services, and improve your user experience.
• ‍Behavioral Analytics: We analyze app usage data to understand user preferences and improve our services accordingly.

Use of Cookies and Tracking Technologies

‍We utilize various technologies to collect and store information, including cookies, device identifiers, and analytics tools. These help us:

• Improve services performance and user experience
• Deliver personalized content and recommendations
• Monitor security and detect fraud

You can manage your tracking preferences within your device settings. However, disabling certain tracking features may affect app functionality.

Managing Your Information

‍You have control over the data you share with us. You may:

• Adjust app permissions in your device settings
• Opt-out of location tracking (if applicable)
• Manage cookies and other tracking technologies

For more information on managing cookies, kindly visit Link

Changes to This Privacy Policy

‍We may update this policy periodically to reflect changes in technology, legal requirements, or our data practices. Any updates will be communicated to you through our services or other appropriate channels.

If you have any questions regarding this policy, please contact us at contact@ulohelps.com

Your rights: You, as a data subject, have certain rights under the law. These include the right to:

• access personal data we hold about you by making a request;
• rectify such information where you believe it to be incorrect or inaccurate;
• restrict the processing of your data in certain circumstances;
• object to the processing of your data where we intend to process such data for marketing purposes;
• request the erasure of your data (also known as the right to be forgotten);
• withdraw your consent to the processing of your personal data; and
• lodge a complaint with a relevant authority, where you have reason to believe that we have violated the term(s) of this Notice. (You may complain or seek redress from us within 30 days from the time you first detected the alleged violation.).

You may seek to exercise any of the above rights at any time by sending an email to us via contact@ulohelps.com

The supervisory authority is the Nigerian Data Protection Commission(NDPC), and you can send your complaints via email to info@ndpc.gov.ng

Marketing and Communication We only send marketing/newsletter communications to you with your consent. You may choose to opt out of our marketing/newsletter emails by clicking on the ‘unsubscribe' button at the bottom of the page or by sending and email to contact@ulohelps.com

Within Our Organization. We may share any of your personal data with members of staff, parent company, subsidiaries, joint venture partners, and other entities under common control subject to this Privacy Policy.

Legal and Similar Disclosures. We may disclose personal data about you to law enforcement, the courts, our advisors, attorneys, and others who participate in the legal process, if necessary to do so by law or based on our good-faith belief that it is necessary to enforce or apply our contracts, conform, or comply with the law or is necessary to protect us, the users of our services, or others.

Cross Border Transfer

We rely on the appropriate data transfer mechanism or any of its relevant exceptions to transfer data outside Nigeria. We would ensure appropriate safeguards before transferring data outside Nigeria, which include countries whitelisted by the Nigerian regulator, and performance of contract. You can reach out to us to verify the safeguards we have in place.

Otherwise with Your Consent or At Your Direction. In addition to the sharing described in this Privacy Policy, we may share information about you with third parties whenever you consent to or direct such sharing. For avoidance of doubt, we have third-party processing agreements with any third-party we deal with.

This includes trusted verification partners such as YouVerify, who assist with identity verification and background checks. YouVerify operates under strict privacy and confidentiality agreements, ensuring that any personal data shared is processed solely for authorized purposes and in full compliance with applicable data protection laws, including the Nigerian Data Protection Act (NDPA).

NDPA Commitment

Ulo Helps is committed to the lawful and transparent processing of all personal data collected through its platform. We uphold your data subject rights in accordance with the NDPR, including rights to access, correction, deletion, restriction of processing, and objection. However, you acknowledge that by using the platform, certain data processing activities are essential to the operation and security of the service and that residual risk remains despite all reasonable safeguards.

SECURITY OF YOUR INFORMATION

We take comprehensive steps to ensure that your personal information is stored and processed securely and in accordance with this Privacy Policy and applicable data protection laws, including the Nigerian Data Protection Act (NDPA).

To protect your data, Ulo Helps employs industry-standard security measures, including:

• Encrypted storage and communication to protect your data both during transmission and while stored.
• ‍Secure servers and firewalls that shield our systems from unauthorized access and external threats.
• ‍Access control protocols, ensuring that only authorized team members—bound by confidentiality obligations—can access your personal data.
• ‍Regular security reviews and system updates to proactively identify and resolve vulnerabilities.
• ‍Use of reputable third-party service providers who maintain and enforce their own robust data protection and security policies.

Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.

By using our services or providing personal data to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the website. If we learn of a security system breach, we may attempt to notify you electronically by posting a notice on our services or by sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at contact@ulohelps.com

PRIVACY OF CHILDREN

No one under the age of 18 is authorized to submit any information, including personal data, on our services. Under no circumstances shall anyone under the age of 18 use the Service.

If you learn that your child has provided us with personal data without your consent, you may alert us at contact@ulohelps.com . If we learn that we have collected any personal data from children under 18, we will promptly take steps to delete such information and terminate the child’s account.

UPDATING YOUR INFORMATION OR POSING A QUESTION OR SUGGESTION

If you have any questions or concerns about this Privacy Policy or the use of your information, or to modify or update any information we have received, please contact contact@ulohelps.com .

Data Retention. We implement industry-standard security measures, including encryption, access controls, and regular audits, to protect your data. While we take all necessary precautions, we acknowledge that no online system is entirely secure. We retain user data for a term of 10 years to provide services and comply with legal obligations.

Account Deactivation and Deletion.

If you no longer desire to use the services on our services, you may deactivate or delete your account by sending us an email at contact@ulohelps.com. Deactivating your account puts your account on hold and is the same as telling you not to delete any information because you might want to reactivate your account at some point in the future. When you delete an account, you are requesting that your account and the information stored therein be permanently deleted from our database. You should only delete your account if you are sure you never want to reactivate it. Please note that certain data you have provided may continue to exist in aggregate form that cannot be used to identify you.

CHANGES TO OUR PRIVACY POLICY AND PRACTICES

We may revise this Privacy Policy, so review it periodically.

Posting of Revised Privacy Policy.

We may update this privacy policy to reflect changes to our information practices. If we make any change in how we use personal data we will notify you by email (sent to the e-mail address specified in your account) or using a notice on our services before the change becomes effective. We encourage you to periodically review this page for the latest information on our privacy practices.

New Uses of personal data.

Occasionally, we may wish to use personal data for purposes not previously disclosed in our Privacy Policy. If our practices regarding previously collected personal data change in a way that is materially less restrictive than stated in the version of this Privacy Policy in effect at the time of data collection, we will make reasonable efforts to provide notice and obtain consent for any such uses as required by law.